Privacy Policy

This privacy notice discloses the privacy practices for https://bobschimney.com/ (“Bob’s Chimney,” “we,” “us,” “our”) and applies solely to information collected by this website and the phone, text, and email channels listed on it. Bob’s Chimney is a chimney and fireplace services company at 2 Cedar St, Framingham, MA 01702, providing chimney inspection, sweeping, repair, rebuilding, repointing and tuckpointing, crown repair, cap and liner installation, flashing repair, waterproofing, smoke chamber repair, draft diagnosis, and fireplace repair and rebuild services across Massachusetts, Rhode Island, Connecticut, and New Hampshire.

Information Collection, Use, and Sharing

 

We are the sole owners of the information collected on this site. We only collect information you voluntarily give us via our contact forms, email, phone, or text — typically your name, email address, phone number, service address, the chimney or fireplace service you need, and any comments or photos you choose to share. We do not sell or rent this information to anyone.

We use your information to respond to your inquiry, prepare quotes, schedule and perform services, keep inspection, invoice, warranty, and safety records, and update you on appointments. We do not share it with any third party outside our organization except as necessary to fulfill your request (for example, a scheduling platform, payment processor, or assigned technician), or where required by law. Unless you ask us not to, we may contact you by email, phone, or text about appointments, seasonal maintenance reminders, service specials, or changes to this policy.

Text Messaging

 

If you provide a mobile number, you agree we may text you about your service request, estimate, or appointment. Message and data rates may apply. Reply STOP at any time to opt out. Mobile numbers are never sold or shared with third parties for their own marketing.

Cookies, Analytics, and Advertising

 

Our website uses cookies and similar technologies to measure traffic and page performance (Google Analytics via Google Tag Manager), track Google Ads conversions and phone calls from our advertising, and show relevant ads to previous visitors (remarketing). This may involve your IP address, approximate location, browser and device type, referring site, pages viewed, and visit time. Third parties such as Google may set their own cookies under their own privacy policies. You can control or disable cookies in your browser settings and opt out of personalized advertising through Google’s Ads Settings; the site will still work, though some features may not.

Call Recording and Third-Party Links

 

We may use call tracking numbers and may record or monitor calls for quality assurance, training, and service records — tell our team at the start of the call if you prefer not to be recorded. Our site also links to third-party platforms such as Facebook, Instagram, YouTube, and Google; we are not responsible for their privacy practices or content.

Your Access to and Control Over Information

You may opt out of future contact at any time. By contacting us at the email address or phone number below, you can at any time:

• See what data we have about you, if any.
• Change or correct any data we have about you.
• Have us delete any data we have about you.
• Ask us to stop contacting you for marketing purposes.
• Express any concern you have about our use of your data.

We may need to retain certain records, such as invoices, inspection reports, and safety documentation, where required for legal, insurance, or accounting reasons. Our services are intended for adults; we do not knowingly collect information from children under 13.

Security

 

We take precautions to protect your information online and offline. Our website uses SSL encryption on all forms — you can verify this by the closed lock icon in your browser or the “https” at the start of the web address. We do not collect credit card or bank details through this website; payment is handled in person or through a secure third-party processor. Offline, only employees who need the information to do a specific job (scheduling, dispatch, billing, or customer service) are granted access, and the computers and servers storing it are kept in a secure environment.

Changes and Contact

 

We may update this policy to reflect changes in our services, technology, or legal requirements; the current version is always posted on this page with an updated date. If you feel we are not abiding by this privacy policy, or have any questions about how your information is handled, contact us immediately:

Phone: (888) 553-7770 • Email: info@bobschimney.com • 2 Cedar St, Framingham, MA 01702